Ticket Purchase

All sales are final. Tickets cannot be exchanged or money refunded except in the event of a cancelled event.

On-line booking is available 24 hours a day and is made possible via a link up with Tickets.com who run our system and use TicketSafe TM security system which ensures that your credit card details are safe.

Ticket Allocation
The on-line ticketing system will offer you the best available seat. The maximum amount of tickets that can be purchased over the Internet is 10. Please phone the Box Office on 01332 255800 for group bookings of 10 or more or if you have specific seating requests, require wheelchair places, sign language interpreted performances, and for events where on-line booking is not available.

Concessions
Concessions are now available on line.  You will need to bring proof of eligibility for concession with you on the night.

The Assembly Rooms and Guildhall Theatre may from time to time offer tickets at prices other than appear on this website, it is not possible to include tickets already purchased in any future special offer.

Processing Fee
We charge a processing fee of £2 per transaction (not per ticket). This processing fee is non-refundable even in the event of a cancelled event.

Payment
Payment may only be made by Visa or Mastercard
If you wish to use Switch, Electron or Solo cards, please contact the Assembly Rooms and Guildhall Theatre Box Office on 01332 255800.

Confirmation
You will receive a confirmation e-mail to confirm your booking, if you don’t please contact boxoffice@derby.gov.uk

Delivery of Your Tickets
Tickets purchased from within the UK more than 7 days prior to your chosen performance will be posted to you.

If you have not received your tickets within 24 hours of the performance, please contact the Box Office to arrange replacements.

Tickets purchased from outside the UK or less than 7 days prior to your chosen performance will be held at the Assembly Rooms Box Office in your name to be collected no later than 30 minutes before the start of the performance. The box office opens 1 hour priorto the performance time for ticket collections.

When collecting your tickets please present the Credit Card used during this transaction as well as proof of concession if applicable.

CLICK HERE for full step by step instructions to order your tickets on-line.