Postal Bookings
If these booking methods are inconvenient for you, you can make a postal booking by sending details of the show you wish to see accompanied by a cheque made payable to 'Derby City Council' and a S.A.E. to the address above and the tickets will be sent 14 days after receipt of your cheque. Postal requests received less than 14 days before the performance date will be held at the Assembly Rooms Box Office for collection.

Payment
Both credit and debit cards are accepted for payment. Credit cards incur a £1.00 booking fee and postage will incur a charge of 50p. When collecting tickets the card used for payment will need to be seen. All cheques should be made payable to 'Derby City Council'.

Wheelchair Users
At present it isn't possible for wheelchair users to book their tickets using the on-line booking system. If you would like to make a booking and a member of your party is a wheelchair user, please e-mail us (boxoffice@derby.gov.uk) with your contact details and we'll get in touch with you to ensure that all of your needs are catered for.

Concessions and Discounts
For certain shows, concessions apply to under 16s, over 60s, unemployed, disabled people and full-time students. Proof is required. Unique discounts are also available to B-line cardholders on selected shows. Please contact the Box Office.

Special offers, discounts and concessions cannot be combined. We may from time to time offer tickets at prices other than appear in this brochure; it is not possible to include tickets already purchased in any future special offer. 

Please note that from 5 September 2005 the Assembly Rooms and Guildhall Theatre will be No Smoking venues, in line with Council policy.

Friends of the Assembly Rooms and Guildhall Theatre
Great Benefits and Great Savings
Become a Friend of the Assembly Rooms and Guildhall Theatre and you can make great savings on many tickets and take advantage of all these benefits.

• £3 off standard ticket prices for selected shows
• Priority booking on selected shows
• 2 tickets for the price of 1 on selected nights of the week
• Regular newsletter to keep you informed of forthcoming shows and special Friends offers 
• Invitation to Friends forum meetings
• Invitation to meet the artistes on week-long shows (plus one guest)
• Your own personal membership card

The cost of a single standard friends membership for 1 year is £18. You can recover the cost of your membership by taking advantage of just one of our many 2 for 1 ticket offers!

For further information call our Friends Co-ordinator on 01332 255 808.

For instant membership over the phone, call the Box Office on 01332 255 800.

Terms and Conditions available upon request. 

Enquiries
You can send enquiries to us by Email, Fax or Post. Email your show enquiries to boxoffice@derby.gov.uk, assemblyrooms@derby.gov.uk or guildhalltheatre@derby.gov.uk. Fax enquiries should be sent through to 01332 255446.

Gift Vouchers and National Theatre Tokens
We can offer and redeem both Assembly Rooms and Guildhall Theatre Gift Vouchers and National Theatre Tokens. Our Gift Vouchers are available in denominations of £1, £5 and £10. National Theatre Tokens are welcome at over 200 theatres nationwide, including all of London’s West End. Theatre Tokens are available in denominations of £1, £5, £10 and £20 and they have no expiry date.

Group Bookings
We welcome group bookings and we offer group discounts for many of our shows. Short-term block reservations can be made for group bookings. Contact our dedicated Group Booking Line on 01332 255 808 to reserve your seats.

Reservations, Re-Sales and Refunds 
Reservations can be made for all performances but can only be held for a period of 48 hours. The re-sale of any tickets purchased will be accepted at the discretion of the Box Office, tickets available take priority before returns are offered for sale. All tickets are non-returnable or refundable except in the event of a cancellation.

Mailing list
In order to join our mailing list to receive all future information please use this link or call the box office on 01332 255 800

• Tickets cannot be exchanged or money refunded.
• You must not use cameras or recording equipment during the performance.
• All mobile phones and pagers must be turned off during the performance.
• Latecomers will only be allowed into the venue during a suitable break in the performance, which may be in the interval.
• Patrons are admitted to the venue subject to the conditions of entry, which are available on request.

Please note that from 5 September 2005 the Assembly Rooms and Guildhall Theatre will be No Smoking venues, in line with Council policy.

DATA PROTECTION ACT 1998 - FAIR PROCESSING NOTICE
All personal information provided will be held electronically and treated in accordance with the Data Protection Act 1998. It will only be used to provide you with tickets or information on your chosen shows or events.

We will only share your details with similar organisations outside Derby City Council for the promotion of events or entertainment, and we will only add you to our marketing list to receive information on future events or entertainment if we have your verbal or written consent. You can withdraw this at any time.

Please contact the Council's Data Protection Officer at the Council
House for further details on the information we hold or on the Data Protection Act 1998.

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